POLICY

We will accept returns within 30 days for a full refund or for an exchange. Please feel free to reach out to our customer service team should you have any concerns around getting your return product back to us, we will be happy to help.

A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund or exchange.

For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).

CONDITIONS

Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please be careful of makeup or deodorant rubbing off on the garment.

TRACKING MY RETURN - DOMESTIC

Your return tracking number is stored in your purchase history. When viewing your history, you can click on the respective order number for your return and the return tracking number will be itemized beneath each item that was included in the order. You can trace your return using that tracking number on UPS.com.

REFUNDS - 
DOMESTIC

Returns take us 2-3 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.

DAMAGED ITEMS

If you receive an item that is damaged, please contact customer service immediately at sales@amazonkeratin.com / +1 (305) 514-0035.

*By sending your return you agree with all the requirements above.