When your order is ready to be shipped, you will receive a shipment confirmation e-mail. Most of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site.

PROCESSING TIME

Orders placed after 3PM GMT-4 will ship next business day. Orders placed after 3PM GMT-4 on Friday will ship out Monday. Orders placed on a holiday will ship out next business day.

MAKING CHANGES TO AN ORDER

Unfortunately, we cannot make changes if the order has already been placed. However, you can cancel an order anytime before it is shipped out. Then, you can place a new order for the correct product.

CANCELLING AN ORDER

We recommend cancelling your order online. You can also request order cancelation to customer services at sales@amazonkeratin.com / +1 (305) 514-0035. We will cancel your order if it has not been shipped out.